Telephone Sales: 0131 553 5851

STANDARD TRADING TERMS AND CONDITIONS

Window Cleaning Stuff supplies window cleaning and carpet cleaning equipment and supplies to both the trade and the public. You may purchase from our website, by telephone or in person from our premises.

Window Cleaning stuff was started in November 2009 and is a trading name of Staircare Limited.

Staircare Limited is registered in Scotland 145285 at 31 Lorne Street Edinburgh EH6 8QW

Price Promise

If the you find any product we sell available and cheaper online from another supplier within the UK please contact us and we will try match or beat that price.

General

These conditions shall apply to all sales of goods and services provided by the us to the exclusion of all other terms, conditions and warranties. Use of this website implies acceptance of these terms.

These conditions or any agreed change to these conditions shall in all respects operate in conformity with the Law of Scotland.

Specifications

We have taken every care in compiling the information and prices contained on this website, but we cannot accept any responsibility for errors or omissions. You may print product details; however you are not to republish material without our written permission.

We reserve the right to amend Specification, Price and Standard Trading Terms and Conditions without notice.

Advertising

Adverts that have been approved by us are accepted for a 12-month period, as below.

Slider Adverts: Height 739 pixels, width 317 pixels in jpeg.

Side bar adverts: TBA

Costs as agreed.

Loyalty Points

Currently not available. Contact us for further details.

Gifts

When we despatch your order made on this website we will include one free gift of our choice.

Pricing

The prices specified for Goods and Services are in UK pounds sterling and exclusive of Valued Added Tax.

Payment

We accept payment by most major credit cards, Paypal, BACS, cheque and cash.

Cheques should be made payable to Window Cleaning Stuff. Please note that goods will not be despatched or released until cheques clear. This may take up to 7 days.

Some telephone orders may require that a deposit is taken. At times we may ask for additional information for security reasons to verify identification, delivery address or other details.

Credit Terms

If the Company has granted the Buyer credit terms, payment shall be made within:

14 days from invoice date for Goods.

14 days from invoice date for Services.

Accepting Orders

Goods are not provided on a "Sale or Return" basis.

We may refuse to supply goods and services at our own discretion.

Registration

Customers must register in order to use our website. It is important that a telephone contact number is provided. We may ask for a landline number corresponding to the delivery address.

Cancellation

Unless otherwise stated at the time of order, we will provide a full refund for goods or services ordered by not supplied or despatched. Special orders that required a deposit to be taken may be subject to a stocking fee if the order is cancelled by the customer.

Returns and Exchanges

We will accept return of goods and exchanges when the goods are returned unused, in the original packaging and in perfect condition. The cost of returning goods will be at the customers expense. Goods returned may be subject to a 25% restocking fee.

Exchanged goods may be subject to additional delivery charges.

Warranty

Please contact us before returning any goods. In the event of a warranty claim the customer may be required to return the goods to the manufacturer or ourselves at the customers expense. The return of the goods does not imply acceptance of the claim. Accepted claims: goods may be repaired or replaced at our discretion. We may require additional information regarding the goods before a claim may be processed, failure by the customer to provide the requested information may result in the claim being rejected.

Rejected claims: goods may be returned to the customer at the customers expense.

Retention of Title

We retains ownership of the goods and shall be entitled to dispose of them until payment is made in full.

The risk in the goods shall pass to the customer immediately upon delivery to the customer or at our premises, where the goods are collected.

Delivery

UK Mainland:

Delivery is free on most orders over £50+VAT. Orders under £50+VAT are subject to a delivery charge of £4.80+VAT

Non UK Mainland (Such as Scottish Islands, Channel Islands, Isle of Man, Northern Island and abroad) additional delivery charges may apply, contact us for further details. Orders for goods that are accepted and paid for on this website, may still be subject to extra delivery charges. In such cases we will contact the customer to collect payment for these charges, or offer a full refund.

Although we aim to provide next day delivery, we cannot guarantee delivery on at specific date or time.

No claim for damage to or loss of the goods or part thereof in transit will be considered by the Company unless:

The Goods were inspected immediately upon arrival and any damage was marked on the delivery note.

The loss or damage is reported to us within 1 day of delivery date.

The non-arrival is notified within 5 days of date of order.

Please note that the Company Policy with regard to the use of Couriers for delivery is to obtain a signature either from the Party itself or from a nearby neighbour or a specific person designated by the Customer. Should customers request that Goods be left by the Courier in a designated without a signature, then the Customer becomes liable for any theft or loss attributed to it as a consquence.

Liability

The customer shall indemnify and keep indemnified us against all actions, claims, costs, damages, demands and expenses or other losses we may incur in consequence of the Goods or Services.

The Goods are supplied strictly on the terms that the customer has satisfied itself of their suitability for its purposes. We shall not be liable for any losses, expenses or damages caused by the customer using the Goods.

The customer acknowledges that all specifications and details in catalogues, Price Lists or similar documents or by word of mouth and all forecasts of performances or suitability, howsoever given, do not form part of the contract and that in respect of such specifications, details and performances, we shall be under no liability for losses, expenses or damages incurred by the customer.

Please note that the Company Policy with regard to the use of Couriers for delivery is to obtain a signature either from the Party itself or from a nearby neighbour or a specific person designated by the Customer. Should customers request that Goods be left by the Courier in a area designated by them but without a signature, then the Customer becomes liable for any theft or loss attributed to it as a consquence.

Privacy Policy

This Privacy Policy explains how Window Cleaning Stuff collects and uses information about you.

Window Cleaning Stuff will only collect personal data from you that are relevant to enable it to respond to a query or to provide a service which has been requested. You have a right to access the personal data that is held about you. To obtain a copy of the personal data which Window Cleaning Stuff holds about you please write to the address below, enclosing a cheque for £10: Window Cleaning Stuff 31 Lorne Street Edinburgh EH6 8QW


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